Frequently asked questions
Quick answers about orders, our products and caring for them.
Orders & shipping
Do you ship across the whole US?
Yes, we ship to all 50 states. Standard delivery takes 3–7 business days, and shipping is free on orders over $49.
How do I track my order?
When your order ships, we email you a tracking link. You can also reply to that email any time to ask us about your order.
Can I change or cancel my order?
Yes, if it hasn’t shipped yet. Email support@tawakitchenware.com as soon as possible with your order number.
Do you ship outside the US?
Not yet. We currently ship within the United States only.
Which payment methods do you accept?
All major credit and debit cards, Apple Pay and Google Pay (where available), and PayPal. Checkout is protected by SSL.
Products & materials
Is your stainless steel food-safe?
Yes. Our masala boxes and storage are made from food-grade stainless steel that doesn’t react with spices, oils or acidic foods.
Do your products have non-stick coatings?
No. We use honest materials like stainless steel, cast iron and carbon steel, with no toxic chemical coatings.
Are the masala boxes airtight?
Our masala boxes have tight-fitting lids that keep spices fresh and aroma in. For long-term storage of ground spices, keep them away from heat and moisture.
What sizes do the masala boxes come in?
Each product page lists the exact diameter, height and number of containers in the Specifications tab.
Care & cleaning
Are the masala boxes dishwasher safe?
Yes, stainless steel boxes are dishwasher safe. Hand-washing and drying straight away keeps the finish shiny for longer.
How do I care for cast-iron cookware?
Wash with warm water, dry completely on low heat, and wipe a thin layer of oil on the surface. Avoid soaking and the dishwasher.
My stainless steel has water spots. Is that normal?
Yes. Spots come from minerals in water. Wipe with a little vinegar or lemon juice, rinse and dry with a soft cloth.
Returns & refunds
What is your return policy?
You can return unused items in their original packaging within 30 days of delivery. See our Shipping & Returns page for the full steps.
What if my item arrives damaged?
Email a photo to support@tawakitchenware.com within 48 hours of delivery and we’ll send a free replacement.
Business orders
Do you offer wholesale pricing?
Yes. Stores and resellers can apply on our Wholesale page. We reply within 2 business days.
Can restaurants order in bulk?
Yes. Restaurants, caterers and hotels can request a quote on our Commercial Solutions page.
Still have a question?
Our team replies within one business day.